FAQs

Shipping and Delivery

How long will it take to receive my order? Standard shipping typically takes 3 to 7 business days depending on your location. Once your order is shipped, you will receive a tracking number via email to monitor its progress.

Do you offer international shipping? Currently, we ship within the United States. We are working on expanding our shipping services to other countries in the future.

Orders and Payments

What payment methods do you accept? We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as secure online payment methods.

Can I change or cancel my order after it has been placed? If you need to change or cancel your order, please contact our support team immediately. Once an order has entered the shipping process, we are unable to make modifications or cancellations.

Returns and Exchanges

What is your return policy? We offer a 30-day return policy for unused and unwashed items in their original packaging with all tags attached. Please contact our support team to initiate a return.

Do you offer exchanges for different sizes? Yes, especially for our jacket collections, we want to ensure you get the perfect fit. If you need a different size, please reach out to us within 30 days of receiving your item.

Product Care

How should I care for my handbag? To maintain the quality of your handbag, wipe it gently with a damp cloth and avoid exposure to direct heat or prolonged sunlight. Store it in a dust bag when not in use.

How do I clean my jacket? Care instructions vary by material (leather, denim, or wool). Please check the specific care label inside your jacket for detailed washing and dry-cleaning instructions.

Customer Support

How can I contact your customer support? We offer 24/7 Live Chat support directly on our website for immediate assistance. Alternatively, you can email us at zenvora852@gmail.com and we will respond within 12 to 24 business hours.

Contact & Support

We love hearing from our customers! Whether you have a question about our products, an order, or just want to say hello, our team is always here for you.

  • Business Name: ZENVORA ENTERPRISES LLC
  • Business Address: 1009 Solook Drive Parlin, NJ 08859
  • Business Number: +1 (575) 310-2808
  • Business Email: zenvora852@gmail.com
  • Business Days: Monday To Friday (9:00 AM – 5:00 PM)
  • Chat Support: 24/7 Hours (We are always online to help you!)