Refund policy

At ZENVORA ENTERPRISES LLC, we want you to be completely satisfied with your purchase of our handbags and jackets. If you are not entirely happy with your order, we are here to help.

Return Window

You have 30 days from the date you receive your item to request a return or an exchange. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging.
  • All original tags, labels, and accessories (such as detachable handbag straps or jacket hoods) must be attached and intact.
  • You must provide the receipt or proof of purchase.

Please note: Items that show signs of wear, damage, or alterations will not be accepted for a return.

Damaged or Wrong Items

Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item (such as the wrong jacket size or handbag color), contact us immediately. We will evaluate the issue and arrange a replacement or a full refund at no additional cost to you.

Return Process

  1. Contact our support team via email at support@zenvoraenterprisesllc.com with your order number and the reason for the return.
  2. Once your return is approved, we will provide you with the return shipping instructions and the address where you should send your package.
  3. Pack the item securely in its original packaging to prevent damage during transit.

Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days, depending on your bank or card issuer.

Contact & Support

We love hearing from our customers! Whether you have a question about our products, an order, or just want to say hello, our team is always here for you.

  • Business Name: ZENVORA ENTERPRISES LLC
  • Business Address: 1009 Solook Drive Parlin, NJ 08859
  • Business Number: +1 (575) 310-2808
  • Business Email: zenvora852@gmail.com
  • Business Days: Monday To Friday (9:00 AM – 5:00 PM)
  • Chat Support: 24/7 Hours (We are always online to help you!)